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Old 08/16/2016, 01:06 PM   #17
Rue28
Moved On
 
Join Date: Jul 2016
Location: Fort Lauderdale, FL
Posts: 31
Quote:
Originally Posted by sail33 View Post
from the Neptune forum


You will receive an email in your inbox. You MUST follow the link in that email before you can post on these forums. Until you do that, you will be told that you do not have permission to post.
This doesn't work.... like the new controllers!

I received the new controller that was dead on arrival.... trying to get customer support is a nightmare.
1) tried Trouble ticket... at best a daily email back with minimal information asking more questions than giving answers.
2) Phone call to support... voicemail.
3) Online chat.... no agents available... please submit a trouble ticket.
4) Registered online for forum... tried that but don't have permission to post...

Horrible customer support and launching a new product without any online documentation.... Neptune systems = fail.


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