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Just to let everyone know how Ken fixed it. We had to run the firmware uploader and while it was running and getting a time out I had to disconnect the usb from the base unit to the UB8 and count to 5 then replug it in and then the controller rebooted and the screen came back. The key to the whole thing was the controller has to be hardwired to the router, but with the Verizon router I'm using I had to use the computer wireless (DON"T HARDWIRE THE COMPUTER TO THE ROUTER) it won't work. After I made it wireless the computer and the controller hardwired it worked on the first try. Thanks again to Ken. Very professional and helpful.
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