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Old 05/10/2016, 03:57 PM   #1
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Old 05/12/2016, 03:41 PM   #2
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Nice to see you here

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Old 05/13/2016, 01:29 PM   #3
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glad you guys are on board, you make a heck of a product!

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Old 05/18/2016, 05:05 AM   #4
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Thanks to all!

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Old 11/12/2017, 03:17 PM   #5
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I can't speak for Hydor Italy as I have no experience with them, BUT I have been in contact with Hydor USA and let me tell you, it has been the worst customer service experience I have ever had with any company. Usually, companies try to work with their customers especially if there is a known defect. Most companies will apologize and then work hard to make things right. Hydor USA instead has adopted the philosophy that the best defense is a good offense and are very aggressive towards customers with a product issue. I've had nothing but problems with Hydor USA and would recommend against purchasing any Hydor products especially since companies like EcoTech and Red Sea have such a stellar customer service record which also lends itself to strong resale values and customer satisfaction years after purchase. Say it with me, "Hydor no more!"

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