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Old 04/04/2020, 08:57 PM   #1
mfinn
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Issues with gen 5 case

Well I got 3 brand new gen 5 XR30 Blue fixtures Thursday.
It was late so I opened them up Friday morning and looked at them and right away I noticed some issues with the plastic cases.
On the bottom of each fixture is 4 bolts.
On my 3 lights there are cracks in the case on nearly every single bolt.
So I called ETM right away and spoke with a rep and all seemed good like they would replace the lights ( like they should)
I was told to expect a email so I could document the issues and serial numbers, etc.
A little while later I was informed by ETM, new black cases would be mailed to me and I had to repair the light fixtures myself.

Really ????

I spend $2500+ I end up with broken parts, and I have to do the repairs?

Then in the email that was suppose to have a link to instructions on how to do it, the link doesn't work.

This is not being handled correctly if you ask me.













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Old 04/05/2020, 09:53 AM   #2
Vinny Kreyling
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Time for a phone call!
There is a thread noting that exact problem with these lights.


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Old 04/05/2020, 10:05 AM   #3
mfinn
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Quote:
Originally Posted by Vinny Kreyling View Post
Time for a phone call!
There is a thread noting that exact problem with these lights.

I will call them a second time.
By the time I saw that I had received the email stating I had to repair the lights myself, they were closed.

Some people seem to think it's ok to repair these lights themselves, but after spend big $, I figure they should arrive undamaged and in perfect working order.


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Old 04/05/2020, 03:49 PM   #4
gprdypoo04
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Must be talking to me.....lol


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Old 04/05/2020, 05:27 PM   #5
Vinny Kreyling
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Especially since it is not a packing issue, it's a manufacturing error- over tightening!


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Old 04/06/2020, 02:39 AM   #6
reachjohnnyliu
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i just checked all mine and they have same issue.


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Old 04/17/2020, 11:25 AM   #7
deansreef
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indeed, mine are CRACKED also, this is terrible!! ecotech what are you going to do for us???


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Old 04/17/2020, 03:32 PM   #8
reachjohnnyliu
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ecotech is sending me 3 replacements. that's about as good as it gets. i did like the service from AI Hydra a LOT. i bought some nero's and they were making a lcicking noise. they sent me replacements w/ prepaid return labels to return the defective ones.


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Old 04/17/2020, 04:27 PM   #9
mfinn
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Yeah I'm suppose to be getting 3 cases too, but haven't received anything but the promise over the phone.

I guess we are all in the same holding pattern.
This covid19 is really kicking everybody's butt.


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Old 04/19/2020, 04:20 AM   #10
gprdypoo04
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Its weird because when i emailed ecotech about mine they referred me to another company that will do the replacement. I guess I'm waiting in line behind you guys.


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