Frayed cables

dubmaneh · 12/19/2020, 05:55 PM

Anyone ever run into this issue?

Happened on my two 6095 pumps purchased at the same time and right in the same spot! I get that they’re three years old but it’s not like I abused these things.

Never had this happen with Tunze before. Still have pumps that are 8yrs old up and running!

Sent from my iPhone using Tapatalk Pro

rvitko · 12/21/2020, 08:26 AM

We had a defective batch of cable in late 2016, your distributor should replace them at no charge. This was caused by improper mixing of a stabilizer in the cable which left sections of cable unprotected and they essentially decompose from bacteria eating the cable over time. It is a very random issue, some pumps from this time are fine, as the additive was used, but not evenly mixed.

dubmaneh · 12/21/2020, 09:31 AM

Thats a relief! Over the years I've switched over to all Tunze products and was surprised to see these fail so quickly.

I believe the Canadian distributor is Xenia correct?

Thanks Roger!

rvitko · 12/21/2020, 09:50 AM

Correct, www.xeniainc.com. Thank you!

dubmaneh · 12/21/2020, 02:11 PM

Reached out to them and new parts are on their way! Super impressed. Thank you again.

Sent from my iPhone using Tapatalk Pro

dubmaneh · 01/15/2021, 09:03 AM

Hi Roger,

Just had another pump go with the same problem although this one is a 6055 (purchased in 2017)would it be covered under this as well?

Thanks,

rvitko · 01/15/2021, 09:22 AM

It should be, please contact Xenia.

nclapp · 01/31/2021, 03:20 PM

Hi Roger, I have the exact same problem with a 6040 I purchased in 2017. Please let me know how to go about getting this repaired! Thank you!!

rvitko · 02/01/2021, 08:12 AM

nclapp, can you email me a photo of the issue and a copy of the receipt? Tunze at sbcglobal dot net.

theshaman · 02/01/2021, 06:42 PM

Roger, I have the same problem with my 6105 powerheads too. I purchased from premium aquatics. Can I send you pics of mine?

Sent from my iPhone using Tapatalk

rvitko · 02/02/2021, 08:42 AM

Yes, please do.

theshaman · 02/02/2021, 07:10 PM

Quote:

Originally Posted by rvitko

Yes, please do.

Email sent.
Thanks!

Sent from my iPhone using Tapatalk

12/19/2020, 05:55 PM	#1
dubmaneh Registered Member Join Date: Sep 2012 Location: Toronto, ON Posts: 264	Frayed cables Anyone ever run into this issue? Happened on my two 6095 pumps purchased at the same time and right in the same spot! I get that they’re three years old but it’s not like I abused these things. Never had this happen with Tunze before. Still have pumps that are 8yrs old up and running! Sent from my iPhone using Tapatalk Pro

12/21/2020, 08:26 AM	#2
rvitko RC Sponsor Join Date: Apr 2000 Location: Austin Texas USA Posts: 35,745	We had a defective batch of cable in late 2016, your distributor should replace them at no charge. This was caused by improper mixing of a stabilizer in the cable which left sections of cable unprotected and they essentially decompose from bacteria eating the cable over time. It is a very random issue, some pumps from this time are fine, as the additive was used, but not evenly mixed. __________________ Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish

12/21/2020, 09:50 AM	#4
rvitko RC Sponsor Join Date: Apr 2000 Location: Austin Texas USA Posts: 35,745	Correct, www.xeniainc.com. Thank you! __________________ Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish

01/15/2021, 09:22 AM	#7
rvitko RC Sponsor Join Date: Apr 2000 Location: Austin Texas USA Posts: 35,745	It should be, please contact Xenia. __________________ Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish

02/01/2021, 08:12 AM	#9
rvitko RC Sponsor Join Date: Apr 2000 Location: Austin Texas USA Posts: 35,745	nclapp, can you email me a photo of the issue and a copy of the receipt? Tunze at sbcglobal dot net. __________________ Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish

12/21/2020, 09:31 AM	#3
dubmaneh Registered Member Join Date: Sep 2012 Location: Toronto, ON Posts: 264	Thats a relief! Over the years I've switched over to all Tunze products and was surprised to see these fail so quickly. I believe the Canadian distributor is Xenia correct? Thanks Roger!

12/21/2020, 02:11 PM	#5
dubmaneh Registered Member Join Date: Sep 2012 Location: Toronto, ON Posts: 264	Reached out to them and new parts are on their way! Super impressed. Thank you again. Sent from my iPhone using Tapatalk Pro

01/15/2021, 09:03 AM	#6
dubmaneh Registered Member Join Date: Sep 2012 Location: Toronto, ON Posts: 264	Hi Roger, Just had another pump go with the same problem although this one is a 6055 (purchased in 2017)would it be covered under this as well? Thanks,

01/31/2021, 03:20 PM	#8
nclapp Registered Member Join Date: Mar 2007 Location: Providence, RI. Posts: 3	Hi Roger, I have the exact same problem with a 6040 I purchased in 2017. Please let me know how to go about getting this repaired! Thank you!!

02/01/2021, 06:42 PM	#10
theshaman Registered Member Join Date: Sep 2004 Posts: 555	Roger, I have the same problem with my 6105 powerheads too. I purchased from premium aquatics. Can I send you pics of mine? Sent from my iPhone using Tapatalk

02/02/2021, 08:42 AM	#11
rvitko RC Sponsor Join Date: Apr 2000 Location: Austin Texas USA Posts: 35,745	Yes, please do. __________________ Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish